TERMS & CONDITIONS

TERMS & CONDITIONS

1. TERMS & CONDITIONS – HANCH

Last Updated: 29/04/2026

1. Introduction

“HANCH” (“we,” “us,” “our”) operates https://hanch.art from:
Flat No. 2, First Floor, Shiv Plaza, Above Shop No. G9, Gadhpur Rd, Opp. Anand House, Sarthana, Surat, Gujarat – 395006, India.

By accessing or purchasing, you agree to these Terms.

2. Order Acceptance & Control

  • All orders are subject to manual verification and acceptance
  • We may refuse, cancel, or limit any order at our sole discretion, including for:
    • Suspicious/fraudulent activity
    • Bulk/reseller behavior
    • Pricing or listing errors
    • Stock issues

3. Product Nature

  • Many products are handmade/customized
  • Minor variations in:
    • Color
    • Finish
    • Size
    • Design
      do not qualify as defects

4. Pricing & Errors

  • Prices may change without notice
  • We reserve the right to:
    • Cancel orders due to errors
    • Refund the full amount without additional liability

5. Limitation of Liability

  • Maximum liability = amount paid for the order only
  • We are not liable for:
    • Indirect or consequential losses
    • Delivery delays
    • Misuse of products

6. Abuse & Fraud Protection

We reserve the right to:

  • Block users
  • Cancel orders
  • Deny future service
  • Take legal action

7. Jurisdiction

All disputes fall under Surat, Gujarat courts only

2. SHIPPING & DELIVERY POLICY – HANCH

Processing Time (IMPORTANT)

  • All orders (including customized products) require 2–4 working days for processing and dispatch
  • Orders are not eligible for cancellation once processing begins

Delivery Timeline

  • After dispatch: 3–8 working days
  • Total timeline = 5–12 working days

Strict Dispatch Rules

  • Orders are dispatched only after full readiness
  • No partial shipments unless decided by HANCH

Stock Availability Disclaimer

  • Even after successful order placement, items may become unavailable due to:
    • Inventory mismatch
    • High demand

➡️ In such cases:

  • That item will be cancelled and refunded
  • No compensation beyond refund will be provided

Delays Disclaimer

We are not liable for delays due to:

  • Courier issues
  • Weather / strikes / external factors
  • Incorrect address or customer unavailability

Failed Delivery / RTO

If order is:

  • Not accepted
  • Customer unavailable
  • Wrong address

➡️ Then:

  • Order will be returned (RTO)
  • Shipping + RTO charges will be deducted from refund

3. RETURN, REFUND & CANCELLATION POLICY

Order Cancellation

  • Allowed only within 24 hours AND before processing starts (whichever is earlier)
  • Once processing begins → no cancellation allowed

Return Eligibility (VERY STRICT)

Accepted ONLY if:

  • Wrong item delivered
  • Product damaged in transit
  • Manufacturing defect

Claim Window (STRICT)

  • Must be raised within 48 hours of delivery
  • After this → auto-rejected

Mandatory Proof (NON-NEGOTIABLE)

Customer must provide:

  • Full unboxing video (continuous, no cuts)
  • Showing:
    • Sealed package
    • Label
    • Opening
    • Product condition

⚠️ Without this → claim rejected

Return Rejection Conditions

No return/refund if:

  • No unboxing video
  • Product used or damaged after delivery
  • Claim after 48 hours
  • Minor variations
  • Customer ordered wrong item
  • Customized products

Inspection Rule

  • All returns are verified physically
  • If claim is false:
    • Product returned back
    • Customer pays shipping

Refund Conditions

Refund only if:

  • Claim approved
  • Replacement not available
  • Item out of stock
  • Valid cancellation

Refund Processing

  • 5–7 business days after approval
  • COD → bank transfer/store credit

Deductions (IMPORTANT)

We may deduct:

  • Shipping charges
  • RTO charges
  • Payment gateway fees
  • Handling charges

Replacement Policy

  • Replacement only if stock available
  • Otherwise → refund

4. PRIVACY POLICY – HANCH

Data Collected

  • Name, phone, email, address
  • Order & payment info
  • Device & browsing data

Usage

  • Order fulfillment
  • Customer support
  • Marketing & analytics
  • Fraud prevention

Tracking Tools

  • Google Analytics
  • Facebook Pixel
  • Microsoft Clarity

Data Sharing

Shared only with:

  • Payment gateways
  • Shipping partners
  • Analytics providers

We do not sell personal data

Security

We use standard protections but cannot guarantee absolute security.

User Rights

You may request:

  • Data access
  • Data deletion

5. CONTACT INFORMATION

📧 care@hanch.art
📱 +91 9727171027
🌐 https://hanch.art

6. FINAL AGREEMENT

By placing an order, you:

  • Accept all policies
  • Agree to timelines
  • Accept strict claim conditions