Privacy Policy

Privacy Policy

HANCH (“we,” “our,” or “us”) operates the website https://hanch.art (the “Platform”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

This Privacy Policy describes how we collect, use, disclose, process, and protect your information when you access or use our Platform.

1. Scope and Applicability

This Privacy Policy applies to all users who access, browse, or make purchases on our Platform. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information, including but not limited to:

  • Full name
  • Email address
  • Mobile number
  • Shipping and billing address
  • Payment details (processed via secure third-party payment gateways)

2.2 Transaction Information

  • Order details, purchase history
  • Payment status and transaction identifiers

2.3 Technical and Usage Data

  • IP address
  • Browser type and version
  • Device identifiers
  • Pages visited, session duration, clickstream data

2.4 Behavioral & Analytics Data

Collected via tracking tools such as:

  • Google Analytics (GA4)
  • Facebook Pixel
  • Microsoft Clarity

3. Lawful Basis for Processing (Where Applicable)

We process your personal data based on:

  • Contractual necessity (to fulfill orders)
  • Legitimate interests (business improvement, fraud prevention)
  • Consent (for marketing and cookies, where required)
  • Legal obligations (compliance with applicable laws)

4. How We Use Your Information

We use collected data for the following purposes:

  • Order processing, fulfillment, and delivery
  • Customer support and communication
  • Personalization of user experience
  • Marketing, retargeting, and advertising campaigns
  • Fraud detection, risk management, and security
  • Compliance with legal and regulatory requirements

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Maintain user sessions
  • Analyze website traffic and performance
  • Deliver targeted advertisements

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of the Platform.

6. Disclosure of Information

We may share your information with:

6.1 Service Providers

  • Payment processors
  • Logistics and courier partners
  • IT and cloud service providers
  • Marketing and analytics platforms

6.2 Legal and Regulatory Authorities

Where required by law, regulation, legal process, or governmental request.

6.3 Business Transfers

In case of merger, acquisition, restructuring, or sale of assets, user data may be transferred as part of the transaction.

We do not sell personal data to third parties.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers and encryption protocols
  • Restricted access controls
  • Regular monitoring for vulnerabilities

However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, contact us using the details below.

10. International Data Transfers

Your information may be stored or processed outside your state or country. By using our Platform, you consent to such transfers, subject to applicable data protection laws.

11. Third-Party Services and Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices, and users are advised to review their policies separately.

12. Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with the revised “Last Updated” date.

14. Contact Information

For any questions, concerns, or data requests, contact us at:

HANCH
Email: support@hanch.art
Website: https://hanch.art

15. Consent

By using our Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.